At Carry Nova, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before making a purchase.

Returns

We only accept returns for products that are damaged, defective, or received in incorrect condition. To request a return, customers must contact us within 48 hours of delivery with proper proof, including photos or videos of the product.

Products must be:

• Unused and in original condition
• Returned with original packaging
• Accompanied by proof of purchase

Refund Policy

Customers may request a return within 3 days of receiving the product. The item must be returned in the same condition as delivered, unused, and with original packaging.

Once the returned product is received and inspected by our team, the refund will be processed if the product meets our return eligibility criteria.

1 Year Warranty

We proudly offer a 1-Year Repair Warranty on our products against manufacturing defects.

If your product experiences any manufacturing issue within 1 year of purchase, we will:

• Inspect the product
• Repair the item whenever possible
• Return the repaired product to you

Please note:

• The warranty covers repair service only
• No refunds or replacements will be provided under warranty
• Customers may need to bear shipping charges for warranty claims

Warranty Exclusions

The warranty does not cover:

• Normal wear and tear
• Accidental damage
• Water damage
• Improper handling or misuse
• Cosmetic damages caused after usage

Cancellation Policy

Orders once placed cannot be cancelled after processing or dispatch.

Contact Us

For return or warranty-related support, please contact us:

📧 Email: carrynovaindia@gmail.com
📞 Phone: +91 99710 12647